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Terms and Conditions

Shopping Instructions:
1. Selecting products does not constitute an order. Your order will be confirmed only after successful payment.
2. If payment is not completed within two days after selecting products, the order will be canceled.
3. Processing Time: After payment/order confirmation, the products will be delivered to your specified address within 3-7 business days.
4. Delivery schedules depend on the courier's availability. In case of any issues with delivery, please contact us at 02-24576842 or email atyourservice@smithandhsu.com for assistance.
5. If any ordered item cannot be shipped within the normal timeframe, we will notify you via email or phone.
6. During peak seasons and holidays like Chinese New Year, logistics companies may experience delays. We appreciate your understanding.

Returns and Exchanges:
1. Upon receiving the goods, please inspect them carefully. If any defects are found, please return the intact product with its original packaging and invoice within seven days after delivery. Unsealed tea and tea-related products, as well as items affected by personal preference, cannot be returned or exchanged.
2. To request a return or exchange, please contact smith&hsu customer service at 02-24576842 (Weekdays 09:00-17:00) or email atyourservice@smithandhsu.com to arrange further processing.

Refund Policy:
1. After receiving and confirming the returned goods, we will proceed with the refund process, which may take up to seven business days. The refund will be returned to your designated account.
2. Refund Fees:
(1) Cash on delivery and ATM transfer refund:
For defective product refunds, smith&hsu will refund the original purchase amount. For general returns, the refund amount will be deducted by the bank. Apart from the remittance fee, the rate will be based on the actual amount charged by the bank.
(2) Online credit card refund:
If a refund request is made within 90 days of the transaction, it will be directly refunded to the credit card. After completing the refund, we will notify the cardholder via phone or email. The cardholder can confirm the refund with the credit card issuing company after 2 hours.
If the refund request is made after 90 days, the refund will be processed via bank transfer, which may take up to seven business days. If the return is not the responsibility of our company, we will deduct the remittance fee, based on the actual amount charged by the bank, and remit the refund to your designated bank account.
(3) Upon completing the refund process, we will immediately send an email or call to notify you.

※If you have any questions, please contact our customer service hotline at 02-24576842 (Weekdays 09:00-17:00) or email atyourservice@smithandhsu.com, and our dedicated team will be ready to assist you.