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Shopping Guide

Shopping Instructions

1. Selecting products does not constitute an order confirmation. The order will be officially confirmed only after successful payment.

2. If payment is not completed within two days after confirming the product selection, the order will be canceled.

3. Processing Time: After successful payment/order confirmation, the products will be shipped to your designated address within 3 to 7 working days.

4. The delivery time will be based on the delivery schedule of the courier(EMS). If there is any issue with the delivery, please call 886-2-24576842 or email atyourservice@smithandhsu.com. smith&hsu Online Tea House will assist you promptly.

5. In the event that the product you ordered cannot be shipped within the normal timeframe, we will notify you of the latest status via email or phone.

6. During festive seasons such as Chinese New Year, logistics companies may experience peak periods, which may result in delivery delays. We appreciate your understanding.

Shipping Areas

EMS shipping is currently limited to the countries available for selection during checkout. For other locations or pre-orders, please contact our customer service at atyourservice@smithandhsu.com for assistance.

Shipping Costs

Shipping fees will be automatically calculated based on the weight of your purchased items and the destination country during the checkout process. For bulk orders or custom services, please contact our customer service to facilitate personalized assistance.

Please keep in mind that your local customs may charge you import duties based on your country's tax regulations. While we wish we could give you all the details here, tax rules vary in each country, making it impossible to cover everything on this platform. But fret not, you can always inquire with your local EMS or your country's trade bureau for more information.

Payment Methods

To ensure consumer safety and provide convenience, smith&hsu offers multiple flexible payment methods. Currently, we accept credit card payments.