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smith&hsu Membership

Registering as a Member

Click here to register as a member.

Forgot Password

If you forget your password, simply click the "Forgot Password" button on the login page of the member system. Fill in your account information and click "Send password reset instructions to the email address above." The system will send your account and password to the email address you specified during registration. Click on the "Forgot Password" link to access information inquiry or correction.

Member Grading

1. smith&hsu Online Tea House Membership Grading Policy:

(1) After joining smith&hsu Online Tea House, besides enjoying basic member privileges, we will adjust your membership level and provide different preferential reward schemes (Note 2) based on your actual consumption amount during the statistical period.

【Gold Member】Actual consumption amount reaching NTD 10,000 or above (inclusive)
【Silver Member】Actual consumption amount reaching NTD 5,000 or above (inclusive)
【Bronze Member】Actual consumption amount reaching NTD 1 or above (inclusive) and at least one transaction made
【Elite Member】Successfully registered as a member

Note 1: Actual consumption amount refers to the total amount you paid to smith&hsu Online Tea House for orders placed within the statistical period (excluding shipping fees, shopping credit, coupons, discounts, etc., and successful pick-up).

Note 2: After becoming a member and having no valid transaction records during the statistical period, you will still enjoy regular membership benefits.

(2) Promotion method: Upgrade by reaching the required amount.

(3) Activity Explanation

  • The membership and VIP mechanisms of smith&hsu Online Tea House are different from those of smith&hsu physical stores (smith&hsu Modern Tea House). Online Tea House members or VIPs do not enjoy the membership or VIP benefits of smith&hsu physical stores.
  • smith&hsu Online Tea House reserves the right to change, modify, or terminate this activity and agreement at any time. If there are any changes, the modified content and agreement will be announced on the smith&hsu official website. We recommend that you pay attention to any changes or modifications. By continuing to use this service after any changes or modifications, you are deemed to have read, understood, and agreed to accept the changes or modifications.
  • smith&hsu Online Tea House will not request any additional payment for membership upgrade activities.

2. smith&hsu Online Tea House Membership Grading Reward Scheme. Please click the link to view.

3. 2022 Membership Grading Reward Scheme Activity Explanation

(1) Changes in membership levels will be primarily displayed in the member area.

(2) Qualifications and usage of rewards

【New Member Welcome Gift】Register as a member successfully and immediately receive a new member welcome gift.
【Member Birthday Gift】Members will receive birthday shopping credit in their birth month.
【Membership Points】Earn 1 point for every NTD 100 spent, and each point can be redeemed for NTD 1 during purchases. Additional point redemption activities are available.

(3) Please refer to the actual notification or log in to "My Account" for the expiration date and usage restrictions of shopping credit.

(4) Membership points will be automatically sent by the system 14 days after the order is completed.

(5) The validity period of membership points is from the date of issuance to December 31 of the following year.

(6) The maximum usage limit of shopping credit and points is 15% of the actual consumption amount for the current order.