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非常感謝您支持 smith&hsu 茶具!
我們致力於對材料、設計、功能、和工藝的完美追求,為所有愛茶人士呈現高質感的品茶體驗。所有 smith&hsu 茶具,均經過嚴格的出廠品質把關。

【smith&hsu 保固服務說明】

smith&hsu 為所售茶具產品提供自購買日起12個月的品質保證與售後服務。如您在正常使用情形下發現所購茶具材質或工藝上的瑕疵問題(正常耗損除外),敬請任選以下方式與我們聯絡,我們將全程安排客服專員為您處理。

客服信箱:atyourservice@smithandhsu.com
客服電話:+886 2 2457 6842 服務時間:週一至週五 09:00AM-05:30PM(工作日)
來信請寄:smith&hsu / 基隆市暖暖區東勢街26巷67號

謝謝您提供給 smith&hsu 更多服務的機會!

• 不屬於保固範圍特別條款:因人為疏忽、破壞、不當使用、或改裝造成之損壞,恕不在 smith&hsu 茶具保固範圍之內。
• 售後服務寄送適用地區:台灣本島。

【smith&hsu 茶具日常維護提示】

• 木/竹製品:請用微濕的棉布擦拭即可。請勿用清水清洗及浸泡以免變形。請勿用洗碗機清洗。平日保養可用植物油擦拭。保持乾燥。
• 陶瓷/玻璃製品(不含其它材質):手洗或洗碗機清洗。
• 彩色系列金屬茶罐:手洗,不可至於洗碗機中清洗。擦乾保持乾燥。
• 小五金不鏽鋼製品:可用洗碗機清洗(刀叉請置於刀叉籃中)。
• 塑膠制品及包含塑膠的混合材質制品:請用冷水及中性清潔劑清洗。


Thank you very much for purchasing smith&hsu tea tools!
Our aim is to pursue the best material, design, function and craftsmanship and provide all the tea lovers with the premium tea tasting experience. All smith&hsu tea tools have gone through strict quality control process before being put on the shelves.

【smith&hsu Warranty Information】

smith&hsu tea tools come with a 12 month warranty from the date of purchase. If a defect in material or workmanship arises under conditions of normal and proper use and maintenance (fair wear and tear excepted), please contact us by any of the following methods. We will have our service specialist to help you.

E-mail: atyourservice@smithandhsu.com
Telephone: +886 2 2457 6842 Service Hour: Mon-Fri 09:00AM-05:30PM (Weekdays Only)
Post: smith&hsu / No. 67, Ln. 26, Dongshi St., Keelung City 20546, Taiwan

Thank you for giving smith&hsu the opportunity to once again serve you.

• This 12 month warranty does not apply to damage caused by accident, abuse, misuse, or modification of the product.
• Delivery for after-sale service only applies to the island of Taiwan.

【smith&hsu Tea Tools Care Tips】

• Wood/Bamboo: Wipe with slightly wet cotton cloth. Do not wash or immerse in water in case of distortion. Do not use dishwasher. Wipe with vegetable oil for regular maintenance. Keep dry.
• Porcelain / Glass (without other materials): Hand wash or use dishwasher.
• Colored metal jar: Hand wash. Do not use dishwasher. Dry with cloth.
• Stainless Steel: Use dishwasher (cutlery in the basket).
• Plastic and mixed materials with plastic: Clean with cold water and neutral detergent.

 

 


 
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所有門市平日及假日皆開放訂位
統一時代百貨台北店 +886 2 8786 2877
南京東路店 +886 2 2562 5565
衡陽店 +886 2 2370 0785

smith&hsu客服專線(訂位請直撥門市)
+886 2 2457 6842
(請於工作日09:00 - 17:30來電)

smith&hsu客服信箱
atyourservice@smithandhsu.com

smith&hsu辦公室
20546 基隆市暖暖區東勢街26巷67號
統一編號 2845 4410
+886 2 2459 5899
+886 2 2458 2541 (FAX)